On a separate, less rude instance, we stayed the night at the hotel and since it was a special occassion, asked if we could have a bottle of champagne sent up to the room. I don't know if she was having a bad day, but she was pretty rude and nasty when she was kicking us out of the shop and that is just uncalled for. The thing that bothers me about this entire scenario is not that we didn't get served, I totally understand closing time etc. We would have gladly turned around and walked out without feeling wronged if she had just said that politely. if people do come in, just politely tell them that the last customers are the people in front of you or something. shut the door so people don't keep walking in and 2. NOW, I understand that we walked in right around closing time, I get it, BUT if you're that dead set on closing and don't want customers walking in, then 1.

As we stood in the line, an employee behind the counter very rudely called out to us and very rudely told us we had to leave because they were closing. We saw that the sign for the shop said they closed at 1100 however, there was a line of people in there and the door to the shop was still wide open, it was shortly before 1100 so we jumped in line hoping to beat the cut off. On one occassion, my boyfriend and I went there late at night around 1100 pm and we decdied to visit the coffee shop downstairs and get a nice hot drink to top off a cold evening.

On a couple of occassions I have gotten the impression that either they think they're too good for you, or they could care less if you came back because they know they will get business no matter what. The Beau Rivage is a very beautiful casino to look at and they have good food at the restaurants, however I was less than impressed with some of the staff at this casino/hotel.

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